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Monday, July 5, 2010

SanGenJaya: パンケーキママカフェ VoiVoi for Pancakes, service sucked balls. 東京初最悪なカスタマーサービス




Recently started exploring Sangenchaya and decided to rely on Japan's most famous Foodie Website for a spot in Sangenchaya. Saturday afternoon.. why not try some tasty looking pancakes!  パンケーキママカフェ Pancake Mama Cafe VoiVoi was ranked #19 for Sangenchaya and we were off.  Cute shop, nice interior (nearly all women customers, a good sign) and the pancakes looked great... but then it was all down hill.  We were seated at the entrance counter (4 seats) facing the kitchen.  Not much of a view... the female waitress was next to Mari so she asked if we could move to a table in the back when it opened up.  Seemed like a simple request... but the waitress without a smile said we don't allow customers to change seats once they are seated.  Dude... we just sat down.  I didn't hear the response and noticed a table open up a few minutes later... then the waitress guided a new customer to the table.  WTF.  Don't mind paying 1,300 yen for pancakes in a friendly atmosphere but this was a bit much. Left the water untouched and we walked out.  If you don't mind your loved ones being treated rudely then please visit this spot... otherwise I highly recommend you don't go.  There are way too many friendly spots in Tokyo to waste your time here.

Shop Name: Pancake Mama Cafe Voi Voi
Location: Sangenchaya Station
Address J: 東京都世田谷区三軒茶屋1-35-15
Address E: Tokyo, Setagaya-ku, Sangenjaya 1-35-15
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